Terms & Conditions

Last updated: 22nd August 2025

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Welcome to the Forever Hope website. By accessing or using this Site, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our Site.

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## 1. General Information

This website is operated by *Forever Hope*. Throughout the site, the terms “we”, “us”, and “our” refer to Forever Hope. By visiting our Site and/or purchasing something from us, you agree to these Terms and Conditions.

We reserve the right to update, change or replace any part of these Terms at any time. It is your responsibility to check this page for updates.

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## 2. Products and Services

* Our products include books, bookmarks, audio version and related bundles.
* All descriptions and pricing of products are subject to change without notice.
* We reserve the right to discontinue any product at any time.

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## 3. Orders & Payment

* All orders placed through the Site are subject to availability and confirmation.
* Prices are listed in South African Rand (ZAR) unless otherwise stated.
* Payment must be made in full before orders are processed.

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## 4. Shipping & Delivery

* We aim to process and dispatch orders within 7 business working days.
* Delivery times may vary depending on location and courier services.
* We are not responsible for delays caused by courier companies or unforeseen circumstances.

* Delivery outside the East Rand is available at an extra cost

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## 5. Returns & Refunds

* Due to the nature of books and personalized items, returns or refunds are only accepted for damaged or defective products.
* To request a return, please contact us within 7 days of receiving your order with proof of purchase and photos of the defect.

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## 6. Intellectual Property

* All content on this Site, including text, images, graphics, and logos, are the property of Forever Hope unless otherwise credited.
* You may not copy, reproduce, or distribute any content without prior written consent.

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## 7. Limitation of Liability

* We do not guarantee that the Site will be error-free or uninterrupted.
* Forever Hope will not be liable for any damages arising from the use of this Site or the purchase of our products.

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## 8. Privacy

Your privacy is important to us. Please refer to our **Privacy Policy** for details on how we collect, use, and protect your personal information.

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## 9. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of South Africa.

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## 10. Contact Information

For any questions regarding these Terms & Conditions, please contact us at:

**Forever Hope**
📧 Email: foreverhope.memoir@gmail.com
📞 Phone/WhatsApp: 062 603 6844

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